Biestmilch Online Shop – General Terms and Conditions (T&C)

The following Terms and Conditions apply between you and TRIXSTERS GmbH (hereinafter “Biestmilch”, “Biestmilch Online Shop” or “we/us”): 

1. Conclusion of Contract

1.1. Our product presentation in the Biestmilch Online Shop solely represents a non-binding invitation for you to purchase merchandise from us.

1.2. By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3. We accept your offer by delivering the merchandise. The automatically generated order confirmation e-mail does not constitute acceptance of your offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately in the event we do not intend to carry out your order.

1.4 While processing your order, we will inform you by e-mail if we determine that the products you have ordered are not available. 

1.5 We only sell our merchandise to end consumers who are 18 years of age or older and only in standard commercial quantities.

1.6 The ordering process in our Online Shop comprises several steps. In the first step you select the desired merchandise. In the second step you have the option – if desired – to enter a voucher code. The third step allows you to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us. 

2. Returns, Replacements and Refunds

2.1 Under the Consumer Protection (Distance Selling) Regulations, you have the right to cancel your order with us for a full refund at any time within 14 days, starting from the day after receiving your products. 

2.2 You may return any goods you buy from us, for any reason. This gives you an opportunity to check the goods are suitable, similar to when you buy goods from our physical retail stores.

2.3 To take advantage of this right to cancel your order you must let us know in writing within 14 days of receiving your products and return them in the same condition that you received them. You must return the products:

– (a) within 14 days of receiving them;

– (b) with any original labels still attached, in their original packaging, and with the relevant return documents;

– (c) with the product packaging and documents in the same condition as when you received the product; and

3.4 Unfortunately, if you do not meet the return requirements in paragraph 3.3 above, we may charge you for the direct costs of recovering your products. 

3.5 If you want to cancel your order we will be responsible for the reasonable postage costs, as long as you comply with the requirements in paragraph 3.3. If you do not comply with those requirements we reserve the right to charge you the postage costs.

3.6 If you cancel your order under this paragraph 3. we will refund any payment you have made as soon as possible, and always within 30 days of you giving written notice of the cancellation.

3.7 Information on exceptions

This right to cancellation does not exist for products that are made for you according to your individual specifications or that are personalized. Our statutory liability for defects in quality remains untouched by this exception.

4. Delivery/Shipping Costs

4.1 There is no minimum order amount.

Orders are shipped 1 to 3 working days after the receipt of payment, subject to positive authorization (creditworthiness check, identity verification).

5. Pricing and Payment Methods

5.1 The prices listed at the time the order is placed apply. All prices include legally applicable sales tax.

5.2 Merchandise may be paid for using one of the methods suggested in the order process under the terms and conditions outlined therein. Regardless of the result of the review of your data (identity verification and creditworthiness check), we reserve the right to exclude certain methods of payment.

6. Reservation of Title

The merchandise remains our property until it is paid in full.

7. Warranty

Unless express provisions have been made to the contrary, the legal warranty regulations apply.

8. Copyright and Trademark

All of the contents of the website, including text, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.

9. Applicable Law

The laws of the Federal Republic of Germany apply to our contract relationship with you. Excluded from this provision are mandatory safeguards for customers in the country in which you reside. The United Nations Convention on Contracts for the International Sale of Goods is excluded.

10. Imprint/Online Shop Operator

Copyright © 2009 and

sales & distributionTRIXSTERS GmbH

Heuriedweg 20

88131 Lindau


Fon: +49 (0) 611 97651-0

Fax: +49 (0) 611 97651-25

eMail: pharma(at)

Value added tax identification number: DE206625132

tax number: 11 43 246 71737

District Court: Kempten, HRB 13460

Dr. Arne Schumacher


concept & marketing


Heuriedweg 20

88131 Lindau


eMail: biestmilch(at)

Fon: +49 (0) 611 97651-0

Fax: +49 (0) 611 97651-25

Value added tax identification number: DE200816072 

tax number: 4324671737 

Dr. Arne Schumacher

Dr. Kraeftner, Susann 

District Court: Kempten, HRB 13514





c/o Mr. Kjell Schiöberg 

1129 East Shorewood Court 

Coeur d’Alene, ID 83815 

United States

Tel +1 (208)6512332

eMail: biestmilch(at)